BIG HEART DESIGN

Case Study

GCAH.org
Client: The General Commission on Archives and History
Responsibilities: Coaching, information architecture strategy and documentation

The General Commission on Archives and History is a global agency of The United Methodist Church. The purpose of the General Commission on Archives and History is to promote and care for the historical interest of The United Methodist Church. They maintain an archives and library in which historical records and materials relating to The United Methodist Church are preserved and are made available for public and scholarly use.

In 2007, Matt Carlisle, founder of Big Heart Design, coached the staff of the General Commission on Archives and History through an extensive research and discovery project. The goal was to learn the Web –based needs of constituents to dramatically increase the user-experience of GCAH.org. Based on the research that the General Commission on Archives and History conducted, Matt Carlisle developed the information architecture of pages and produced the necessary documentation for design.

 

 

In a project such as this which could easily bog down in trivia and details, you have helped us to keep the big picture before us. By keeping us focused on the important issues this has allowed easy resolution of the details when they arose. You've kept us on track in this project. Your creative approach of getting us to talk to the users of our site allowed us to redesign the site so that it will work better for them. We have appreciated your management skills and design vision which has enabled us to productively move through this important project.